Terms and Conditions
1. Introduction
These Terms and Conditions govern the use of the HELIOS SPORTS FACTORY SDN. BHD. website and the purchase of products from us.
By accessing our website, submitting an enquiry, creating an account or placing an order, you agree to be bound by these Terms and Conditions.
2. Company Information
Company Name: HELIOS SPORTS FACTORY SDN. BHD.
Registration Number: 202601020439 (1682536-T)
Address: A-17-23, EkoCheras Office Tower A, 56000 Cheras, W.P. Kuala Lumpur, Malaysia
Phone Number: 011-2081 9895
Email: helios.sports@outlook.com
3. Nature of Business
HELIOS SPORTS FACTORY SDN. BHD. carries on the business as distributors, wholesalers, ecommerce sellers and general traders of sports equipment, sportswear, accessories, medals, trophies and related athletic products.
Products may include shoes, bags, paddles, rackets, sportswear, accessories, medals, trophies and other sports apparel or products.
4. Product Information
We aim to provide accurate product descriptions, pricing, images and availability information. However, product appearance, packaging, specifications, colour, size, material and accessories may vary due to supplier updates, manufacturing changes or stock availability.
Customers are responsible for checking product details before purchase, including size, quantity, product usage and suitability.
5. Pricing
All prices are shown in the applicable currency displayed on the website. Prices may change without prior notice due to supplier costs, logistics costs, promotions or market conditions.
The final payable price will be shown at checkout or confirmed before order processing.
6. Orders
All orders are subject to acceptance, payment confirmation and stock availability. We reserve the right to reject, cancel or limit orders where there is suspected fraud, pricing error, stock issue, delivery restriction or breach of these Terms and Conditions.
7. Payment
Customers must make payment using the payment methods available on the website or agreed with us. Orders may not be processed until payment has been confirmed.
Customers are responsible for ensuring that all payment and billing information is accurate.
8. Delivery
Delivery is subject to our Shipping Policy. Customers must provide accurate delivery information. We are not liable for delivery delays caused by courier providers, incorrect customer information, public holidays, weather events, traffic disruptions or other matters beyond our reasonable control.
9. Product Usage and Safety
Customers are responsible for using all sports products safely and appropriately. Sports equipment and fitness products should be used according to their intended purpose and with suitable supervision where necessary.
HELIOS SPORTS FACTORY SDN. BHD. shall not be responsible for injury, damage or loss caused by misuse, improper handling, lack of supervision, incorrect product selection or unsuitable usage conditions.
10. Medals, Trophies and Custom Orders
Medals, trophies, team orders, bulk orders and customised items may require additional processing time. Customers must carefully confirm details, quantities, wording, sizes and specifications before order confirmation.
Customised or engraved products may not be eligible for cancellation, return or refund once production or preparation has started.
11. Returns and Refunds
Returns and refunds are subject to our Refund and Return Policy. Returned products may be inspected before any refund, exchange or claim is approved.
12. Customer Responsibilities
Customers agree to use our website lawfully, provide accurate information, make payment promptly and ensure purchased products are suitable for their intended purpose.
Customers must not misuse the website, submit false information, attempt unauthorised access or engage in fraudulent activity.
13. Intellectual Property
All website content, including text, images, graphics, product descriptions, logos, layout and design elements, belongs to HELIOS SPORTS FACTORY SDN. BHD. or the respective owners.
Content may not be copied, reproduced or used without permission.
14. Limitation of Liability
To the fullest extent permitted by law, HELIOS SPORTS FACTORY SDN. BHD. shall not be liable for indirect, incidental, special or consequential losses arising from website use, product purchase, product misuse, sports activity, delivery delay, product unavailability or incorrect customer information.
15. Website Availability
We aim to keep the website accessible and functional, but we do not guarantee uninterrupted access. The website may be temporarily unavailable due to maintenance, updates, technical issues or circumstances beyond our control.
16. Changes to Terms
We may update these Terms and Conditions from time to time. Continued use of the website after updates means you accept the revised Terms and Conditions.
17. Governing Law
These Terms and Conditions shall be governed by the laws of Malaysia. Any disputes shall be subject to the jurisdiction of the Malaysian courts.